Your customer, in your channel
Route all customer conversations directly into Slack. Eliminate clunky helpdesks with a React-only SDK that deploys elegant contact forms and live chat widgets in minutes.
import { ContactForm } from '@channlize/react'
export default function App() {
return (
<ContactForm
apiKey="your-api-key"
theme="modern"
onSubmit={() => console.log('Sent to Slack!')}
/>
)
}Everything you need for modern customer support
Three powerful platforms in one: streamlined team experience, superior developer tools, and enterprise-grade infrastructure.
For Your Team
The Slack Experience
Threaded Conversations
Each inquiry creates a clean, dedicated Slack thread for organized tracking and collaboration.
Intelligent Routing
Route inquiries to the right channel based on domain, page URL, language, or custom tags.
Powerful Slash Commands
Manage conversations with /assign @user, /close, /tag bug, and /priority high commands.
Agent Presence
Show customers when your team is active, setting clear response time expectations.
File Attachments
Seamlessly send and receive files between the web widget and Slack threads.
For Your Developers
The React SDK
Composable Components
Use <ContactForm /> and <SupportChat /> out of the box with custom field support.
Flexible Theming
Customize look and feel using props and Tailwind CSS tokens to match your brand.
Powerful Hooks
Tap into lifecycle with useContact(), useChatSession(), and event handlers.
Built-in Security
Includes honeypot fields, rate limiting, and optional Turnstile/reCAPTCHA adapters.
Lightweight
Optimized to be < 25 kB gzipped for minimal impact on your site's performance.
For Your Business
The Platform
Reliable Delivery
Real-time messages via Server-Sent Events with automatic email fallback for offline users.
Actionable Analytics
Track volume, response times, resolution times, and top-performing pages from the dashboard.
Custom Workflows
Use webhooks (conversation.created, message.created) to integrate with other tools.
Enterprise-Ready
White-labeling, SSO (SAML/OIDC), custom data retention, and detailed audit logs.
Traditional helpdesks vs. Channlize
Stop paying for bloated software your team doesn't need. Get everything you need in Slack.
Ready to make the switch?
Join hundreds of teams who've eliminated helpdesk bloat and streamlined their support workflow.
Built for every role in your organization
From frontline support to backend engineering, Channlize empowers every team member to deliver exceptional customer experiences.
Site Owner
"I want a contact form that posts directly into a Slack channel so my team can respond without context switching."
Support Agent
"I want to reply from a Slack thread and have my message instantly appear to the user in the web chat widget."
Tech Lead
"I want to escalate an async contact form to a live chat if an agent joins the thread within 2 minutes."
Ops Manager
"I want to configure channel mapping and routing rules based on domain, user language, or inquiry type."
Engineer
"I want a React component I can easily theme and extend, plus webhooks to trigger custom workflows."
Compliance Officer
"I need features like configurable data retention, user data export/deletion, and detailed audit logs."
Ready to transform your customer support?
Join hundreds of teams who've eliminated context switching and streamlined their support workflow.
Loved by teams worldwide
Join hundreds of companies delivering exceptional customer support through Slack
"Channlize transformed how we handle support. Everything now flows through Slack, and our response times dropped by 60%. The React SDK was incredibly easy to integrate."
"Finally, a support tool built for developers. The TypeScript support is excellent, the SDK is tiny, and the webhook integration lets us automate everything."
"We switched from Zendesk and haven't looked back. Our team is already in Slack all day—why use another tool? Channlize just makes sense."
"The intelligent routing feature is a game-changer. Messages automatically go to the right team based on context. Setup took less than 10 minutes."
"Love the developer experience. Clean API, great documentation, and the live chat widget looks beautiful out of the box. Highly recommend!"
"As a small team, we can't afford dedicated support tools. Channlize gives us enterprise features at a fraction of the cost, all within Slack."
Trusted by innovative companies
Built with modern technology
Developer-first architecture using the latest tools and frameworks. Clean APIs, TypeScript support, and zero-config setup.
Get started in minutes, not hours
Our React-first SDK makes integration effortless. Clean components, powerful hooks, and first-class TypeScript support.
Simple Contact Form
Drop in a beautiful contact form with one component
import { ContactForm } from '@channlize/react'
export function ContactUs() {
return (
<ContactForm
apiKey={process.env.CHANNLIZE_API_KEY}
theme={{
primaryColor: '#3b82f6',
borderRadius: '8px'
}}
fields={['name', 'email', 'message']}
onSubmit={(data) => {
// Automatically routed to Slack!
console.log('Message sent:', data)
}}
/>
)
}Lightning Fast
< 25 kB gzipped SDK with zero-config setup
Type Safe
Full TypeScript support with intelligent autocomplete
Scalable
Serverless architecture that scales to millions
Simple, transparent pricing
Built for businesses from day one. No free tier, just a straightforward 7-day refund guarantee.
Personal
Perfect for small teams getting started
- 1 Domain
- 1 Slack Workspace
- 2 Seats
- 1,000 Messages/month
- Email Fallback
- Basic Analytics
- Community Support
Pro
For growing teams with advanced needs
- 5 Domains
- 10 Seats
- 10,000 Messages/month
- Multi-Channel Routing
- Webhooks & API Access
- File Attachments
- Tags & SLA Stats
- Priority Support
Business
Enterprise-grade features and compliance
- Unlimited Domains
- Unlimited Seats
- 50,000 Messages/month
- White-Labeling
- SSO (SAML/OIDC)
- Custom Data Retention
- Audit Logs
- Advanced Routing
- Dedicated Support
Frequently Asked Questions
Can I change plans anytime?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately with prorated billing.
What happens if I exceed my message limit?
Overage is billed at $3 per 1,000 extra messages. No service interruption, just transparent billing.
Do you offer custom enterprise plans?
Yes, we offer custom plans for large organizations with specific compliance or volume requirements.
Is there a setup fee?
No setup fees, no hidden costs. Just the monthly subscription and optional overage charges.