Slack-native support

Your customer,
in your channel.

Channlize routes every customer conversation into Slack. Drop a React component on your site, and your team replies from the channel where they already work — no helpdesk to learn.

Start free See how it works

Free plan · no card required · ~5 min to install

#capabilities #compare #voices #stack #pricing

Live in Slack

#support-acmevia Channlize

3 online

Jamie W.Customer · acme.com/pricing2:14 PM

Hey — quick question: does the Pro plan include webhooks for conversation.created?

Marc R.Agent2:15 PM

Yep — Pro includes signed, retried webhooks. I’ll drop the docs link 👇

2 replies · last by Marc

Reply in thread — customer sees it in the widget instantly

App.tsx

import { ContactForm } from '@channlize/react'

<ContactForm
  apiKey="your-api-key"
  onSubmit={() => console.log('Sent to Slack!')}
/>

#capabilities

Three surfaces. One platform that behaves.

A Slack experience for your team. A first-class SDK for your engineers. Operational guarantees your business can trust.

For your team

Built on the Slack you already use.

Threaded conversations
Each inquiry opens a dedicated Slack thread — tracked, searchable, owned.
Intelligent routing
Route by domain, page URL, language, or custom tag. One workspace, many channels.
Slash commands
/assign, /close, /tag, /priority. Manage the queue without leaving the thread.
Agent presence
Show customers when your team is around. Set response expectations up front.
File attachments
Two-way file sync between widget and thread. No email handoffs.

For developers

A React SDK that behaves like your codebase.

Composable components
<ContactForm /> and <SupportChat />. Custom fields, handlers, validators.
Hooks, not black boxes
useContact(), useChatSession(), lifecycle events — extend a surface you already know.
Themeable tokens
Tailwind tokens and prop overrides. Match your product, not our defaults.
Built-in defences
Honeypot fields, rate limits, optional Turnstile / reCAPTCHA adapters.
Small on the wire
Light bundle, end-to-end TypeScript, no runtime lock-in.

For your business

Operational guarantees, not marketing copy.

Reliable delivery
Real-time via SSE. Automatic email fallback when agents are offline.
Actionable metrics
Volume, response time, resolution time, top pages — surfaced, not buried.
Webhook workflows
conversation.created, message.created. Wire it to anything.
Enterprise-ready
White-label, SSO (SAML/OIDC), custom retention, audit logs.

#compare

Traditional helpdesk vs. Channlize.

Nine points of difference — ordered by the ones teams tell us matter most.

Feature

Channlize

Traditional helpdesk

Where your team works

In Slack — where you already are

Separate helpdesk tool

Setup time

Under 5 minutes with the React SDK

Hours of configuration

Developer experience

React components + TypeScript

Copy-paste JavaScript snippets

Context switching

Zero — everything lives in Slack

Constant tool switching

Real-time messaging

Built-in via Server-Sent Events

Manual WebSocket setup

Email fallback

Automatic when agents are offline

Manual configuration

Monthly cost (small team)

Starts at $12/month

Often $50+ per agent

Customization

Full component control

Limited widget settings

API & webhooks

First-class support

Enterprise tier only

#voices

Six roles. One channel that holds them all.

Written as field requests — the actual sentences we hear from teams shipping with Channlize.

Site owner

Small team

I want a contact form that posts directly into a Slack channel so my team can respond without opening another tool.

Support agent

Customer success

I want to reply from a Slack thread and have my message appear to the user in the web widget instantly.

Tech lead

Product team

I want an async contact form to escalate to live chat if an agent joins the thread within two minutes.

Ops manager

Support operations

I want to configure channel mapping and routing based on domain, user language, or inquiry type.

Engineer

Platform

I want a React component I can theme and extend, plus webhooks to drive custom workflows.

Compliance lead

Enterprise

I need configurable data retention, user data export/deletion, and complete audit logs.

Ready to try it?

Free plan — 50 messages / month, no card required.

Start free

#stack

Built for modern stacks. No vendor lock-in.

If you have React and a Slack workspace, you already have two thirds of it.

Slack

Channel

Native integration — conversations land in the workspace you already run.

React

SDK

Composable components for React 18 and 19. Server Components safe.

TypeScript

Types

End-to-end type safety. Public types are part of the contract.

Webhooks

Egress

conversation.created, message.created. Signed, retried, idempotent.

#pricing

Simple, transparent pricing.

Start free, scale when the work demands it. Overage is billed at $3 per 1,000 extra messages — no surprises.

Free

$0forever

1 seat
1 project / domain
50 messages / month
Community support
Upgrade anytime

Personal

Small teams getting started.

$12/month

1 domain
1 Slack workspace
2 seats
1,000 messages/month
Email fallback
Basic analytics
Community support

Get started

Pro

Growing teams, advanced routing.

$39/month

5 domains
10 seats
10,000 messages/month
Multi-channel routing
Webhooks & API
File attachments
Tags & SLA stats
Priority support