Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information (name, email address, phone number)
• Account information (username, password, profile details)
• Payment information (processed securely through our payment providers)
• Communications and correspondence you send to us
• Data you submit through our SDK or API integrations

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Route customer support conversations to your configured Slack workspace
• Monitor and analyze trends, usage, and activities in connection with our services

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To comply with legal obligations, court orders, or governmental requests
• To protect the rights, property, or safety of Channlize, our users, or the public
• In connection with a merger, acquisition, or sale of assets (with notice to users)

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to object to or restrict certain processing activities
• The right to data portability
• The right to opt out of marketing communications

To exercise these rights, please contact us at privacy@channlize.com.

7. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. For more details, see our Cookie Policy.

8. Third-Party Services

Our services may integrate with third-party services, including Slack. These third parties have their own privacy policies governing their use of your information. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any modifications indicates your acceptance of the updated policy.